Shipping & returns

Dispatch time

In-stock orders placed before 2pm ET are picked the same business day and generally leave our warehouse within 1–2 business days. You will receive tracking by email as soon as the label is created.

Shipping rates

Shipping is free everywhere in the United States. Shipping to Canada is free on orders over $75; smaller Canadian orders are charged a flat rate shown at checkout before you pay.

Duties and taxes

Import duties, GST/HST or customs charges levied by the destination country are the responsibility of the recipient and are not included in the checkout total.

Damage in transit

Photograph the outer packaging and the item and email us within 7 days of delivery. Items damaged in transit are replaced at no cost, including shipping.

Returns

Items may be returned within 30 days of delivery for a full refund of the item price, provided they are unused, complete and in their original packaging with all accessories and documentation. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

• Email info@brownpulsecamera.com with your order number to open a return.
• Refunds are issued to the original payment method within 5 business days of receipt.
• Special orders and opened software or memory-card multipacks are non-returnable.

Warranty

All products are brand new and carry the manufacturer's warranty. For warranty service after the 30-day return window, contact us at info@brownpulsecamera.com or (270) 220-4779 and we will point you to the right service centre.