Question 1

Is your gear brand new?

Accepted Answer

Yes. Everything we list is brand new, sealed where the manufacturer seals it, and covered by the manufacturer's warranty.

Question 2

What does shipping cost?

Accepted Answer

Shipping is free everywhere in the US, and free to Canada on orders over $75. Most orders leave our warehouse within 1–2 business days with tracking.

Question 3

Can I return something?

Accepted Answer

You have 30 days from delivery to return an item in its original packaging for a full refund of the item price.

Question 4

How do I know a lens fits my camera?

Accepted Answer

Each product page lists the mount and the brand. If you are unsure, call (270) 220-4779 or email info@brownpulsecamera.com and we will confirm compatibility before you order.

Question 5

What is in a bundle or kit?

Accepted Answer

Bundles pair a body or lens with the accessories most people buy alongside it — cards, spare batteries, a bag or a tripod. The full contents are listed in the product description.

Question 6

Do you price match?

Accepted Answer

If you find the same brand-new item cheaper from another authorised US dealer, email info@brownpulsecamera.com with the link and we will do our best to match it.